What does outsourcing really do?

  • Represent the business to its customers and potential customers
  • Maintain customer satisfaction
  • Maximize custom retention
  • Maximize new customer attraction
  • Generate revenue for the business
  • Act as a marketing tool for the business
  • Gather market data for the business
  • Fulfill its objectives in a timely and cost efficient manner
  • Interact successfully with other business units within the organization
  • Provide measurable statistics related to its objectives.