Every customer has a number of ‘ideal world’ expectations when they contact a Call Center – namely: – They will get through quickly to someone who can help them. – The person with whom they speak will be able to help them. – The person with whom they speak will be polite and attentive If they are promised a call ...

I. Outbound/Inbound call center services (as if clients are just calling local numbers) a. Voice                                   b. Non-Voice – client coordination                  – chat – telemarketing services            – email c. Dynamic database to be tailored for your needs/demands II. Advertisement   – email / SMS blasting -web postings  III. Admin tasks -Human Resource -Recruitment -Payroll Other services we offer ü  Data entry ü  ...

Outsourcing in the Philippines is certainly a first-rate choice because of reduced operating costs, maximized productivity and exceptional work force. The Philippines has a rich pool of qualified workers. Filipino workers are noteworthy for their flexibility, work ethic, loyalty, and trainability. The Philippines also has excellent infrastructure and favorable environment for business and telecommunications. Outsourcing in the Philippines equals low ...

Advantages of outsourcing includes possible reduction in cost, improved efficiency, and the additional of outside expertise that a company may not have, or be able to build, internally. Call center outsourcing services leverage the power of the World Wide Web with leading-edge call center technology to provide unique, transparent communications solutions. Using custom developed call center technology; a call center ...

Represent the business to its customers and potential customers Maintain customer satisfaction Maximize custom retention Maximize new customer attraction Generate revenue for the business Act as a marketing tool for the business Gather market data for the business Fulfill its objectives in a timely and cost efficient manner Interact successfully with other business units within the organization Provide measurable statistics ...

Outsourcing is the use of an outside vendor to handle a project that normally draws on internal resources. Using outside resources allows you to concentrate, cost effectively, on your core competencies. ...